How do I stop auto-billing?

Updated

đź’ˇ Looking to take a break? If you're on a individual monthly subscription plan, you can pause your subscription instead of canceling. See Can I pause my subscription?

What to know before you cancel

DataCamp is a subscription-based service, meaning subscriptions are set to auto-renew by default monthly or yearly, depending on your chosen subscription. We send all DataCamp subscribers an email with information on our subscription services immediately after signing up.

  • Auto-billing is enabled by default for all monthly and yearly subscriptions.

  • When canceling, there are no refunds or partial credits for unused time. You’ll retain access until the end of your billing cycle.

  • See our Terms of Use (sections 2.6, 2.7, and 5.2) for full policy details.

Also see: If my DataCamp subscription renewed, can I get a refund?

How To Stop Auto Billing

If you end auto-renewal on your subscription, you still have access to all premium content until your current subscription plan expires.

To Stop The Auto-Billing for individual subscription plans:

  1. Log in and go to Account Settings
  2. In the menu on the left, go to Subscription
  3. Click Manage Subscription 

    Screen_Shot_2022-11-10_at_9.54.37_AM.png
  4. For monthly Learn Premium users, you can pause your subscription for 1,2 or 3 months. Once this period elapses, the auto-billing will continue. If you do not wish to pause your subscription, click on "Continue to Cancel".Screen_Shot_2022-11-10_at_9.54.49_AM.png
  5. To proceed with cancelling, click on "Continue to cancel" in the bottom right corner.Screen_Shot_2022-11-10_at_9.54.59_AM.png
  6. To proceed with cancelling, click on "Continue to cancel" in the bottom right corner.Screen_Shot_2022-11-10_at_9.55.11_AM.png
  7. At DataCamp we take feedback seriously! Please select a reason for cancelling and press "Confirm Cancellation"Screen_Shot_2022-11-10_at_9.55.20_AM.png

    Note: Pausing a subscription (for monthly) should be done one day before the billing date and only takes effect from the next payment period. Therefore, pausing your subscription will not extend your expiration date. If you wish to pause your subscription for more than three months or cancel and end auto-billing, you can cancel the subscription and purchase a new one later.

Subscribed via mobile?

If you signed up through the Apple App Store or Google Play, you’ll need to cancel directly via App Store or Google Play:

More about DataCamp Mobile Subscriptions here.
 

Please note that these steps apply to individual subscription plans only, and group subscriptions must be cancelled directly through the group's Billing page by the Admin.