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Troubleshooting common issues

Updated

DataCamp for Mobile

Like any app, there may be times when your DataCamp Mobile App shuts off or crashes unexpectedly. If this happens repeatedly, DataCamp's Mobile Team has curated a series of troubleshooting steps:

  1. Verify your DataCamp System Requirements, particularly your internet connection
  2. Make sure that your app is updated to the latest version
  3. Clear any cache and stored data on your device
  4. Shut down and re-open the app to verify the issue's frequency
  5. Log out of your account within the app before logging back in
  6. If necessary, completely uninstall and reinstall the app

If your app continues to crash, please share the above information with  DataCamp Support Team and include the following:

  • A screen recording of the error message you're receiving or the issue you are encountering.
  • OS + version: (example iOS 12.1)
  • Phone Model: (example iPhone 8)
  • What Country: (example USA)
  • Are you using WiFi or cellular data?: (example wifi or 3G/4G)
  • Mobile App Version

DataCamp for Desktop

We strongly recommend always double-checking our DataCamp System Requirements and ensuring that all requirements are met. Blocked domains and inactive websockets can cause issues when working on projects, exercises that require a console, or Virtual Machine exercises such as Power BI and Tableau.

If you're using a device or network managed by your organization, reviewing our System Requirements is especially important. Organizations often need to whitelist specific domains and ensure that WebSocket connections are enabled.

If you encounter any of these issues, please try the following:

  • Check your firewall settings for blocks against common URLs.
  • Use an Incognito or Private browser to prevent browser add-ons from running.
  • Clear your browser cookies and cache, and restart your browser.
  • Disable VPN.

*Please be aware that the Brave browser is not supported by DataLab.

If the issue persists, please share the below information with DataCamp Support Team:

  • What browser version are you currently using, and does this issue persist when using other browsers?
  • If possible, could you describe step by step how you bumped into the problem?
  • Was this a one-time thing, or does the problem still exist?
  • If the issue is related to the code you have used, can you please provide us with a copy of your code?
  • When submitting your code, what is your expected outcome?