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How To Contact DataCamp

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Robert Cabral
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Support

You can contact Support or access support resources in a variety of ways. To get in touch with Support directly, our preferred method is via our webform so we can get as much information as possible about your inquiry up front.

  • Help Center: 

    Do you have a specific question? Chances are it's in our Help Center, which consists of over 150 help articles and FAQs. It's available 24/7, 365 days a year. We are a knowledge-centered Support team, which means any information we have, we share with you. 

  • Status Page:

    As a company, we pride ourselves on uptime, but accept that unexpected events do happen. When they do, we have automated systems in place to alert the appropriate team members to resolve the issue and immediately update our Status Page for our customers: status.datacamp.com.

  • Webform & Email:

    At DataCamp, we offer email support, responding in under 24 hours for most inquiries—and even faster during regular business hours.

    When Submitting a Request, you'll have three options:
    1. General Support Inquiries
    2. Submit a Feature Idea
    3. Submit a Course Idea

    Alternatively, you can email us at support@datacamp.com.

  • Social Media:

    Would you prefer to message us from Facebook with support questions? We've got you covered there, too.

  • Slack Community:

    We've enlisted the help of a team of dedicated DataCamp Slack moderators in all areas of the world to assist with general data science questions, guide you to the correct channels, and get help for non-support related questions. Slack is available 24/7.

Live Chat:

  • Live chat is available for all DataCamp for Business administrators during regular business hours. Navigate to the Settings tab of your group to begin chatting with someone today.
  • If you are an individual subscriber, you can access chat via your Account Settings.

Instructor Support

DataCamp instructors can find resources for developing content at https://instructor-support.datacamp.com/.

Sales

Interested in purchasing a DataCamp for Business Enterprise plan? Reach out to our Sales team directly by clicking on the Enterprise tab here.

Social Media

Media Inquries

For media inquiries, email us directly at media@datacamp.com.

 

Partnership Opportunities

For partnership opportunities, email us directly at partnerships@datacamp.com.

Note: We are not actively seeking sponsorship opportunities.

 

About Us & Mailing Address

To find out more about DataCamp, including mailing addresses and locations, visit our About Us page.

 

 

 

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  • Avatar
    ANJANI KUMAR

    Hi Team

    I am not able to renew my yearly subscription although i have maintain an active account with paypal.

     

    Kindly look into this issue.

    Anjani Kumar

     

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  • Avatar
    YANJUN LI

    Dear DataCamp support, 

     
    Support team promise to offer me 58% of discount on the annual premium service . However, the invoice showed that only 33% were given.
     
    The reason for that is due to the fact that your company mistakenly credited my card for 249 USD instead of 249 AUD. 
     
    I believe DataCamp is a leader in the online education industry. Keeping promise and taking responsibility toward your customer should be the first priority. 
     
    Therefore, I required refund the difference, which is 113 AUD, back to my card ASAP; After multiple E-mail without responding, I decide to file complain against support team assistant Sylar and Brian Scanlan.
    If the issue cannot resolute in 3 days. I will report to Australian Competition and Consumer Commission, and report fraud to my bank. I will also share my experience on social media, which included, but not limited to, my facebook, instagram, Youtube channel and etc. 
     
    Sincerely,  
     
    Yanjun

     

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  • Avatar
    Shayan Chougule

    Hi,

    Not able to do credit card transaction on your site, it gives payment decline. Even without reaching the bankservers. Enquired at the bank as well.  They have not found any hit on their side.

     

    Having said this, is there any other way of payment other than paypal and creditcard like bank transfer etc ?

     

    We were trying to pay for our kid whose Id details are below.

     

    Shayan.Suhail@gmail.com

     

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