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  3. Business Subscriptions

For Business | How to Process Overdue Invoices

Updated

Problem:

I have an overdue invoice for our DataCamp for Business subscription, and I have updated our payment method with a valid credit card. What else do I need to do to process this unpaid invoice?

Background:

When you update your payment method to a valid credit card, DataCamp will not automatically reprocess the payment.

Solution: 

  1. Select the Group Hub
  2. Update the payment method on file from the Settings > Billing page: Adding & Updating Credit Card / Payment Information
  3. Contact DataCamp Support (atop this page) to confirm that you have updated the payment method and authorize DataCamp's Accounting Team to attempt a new payment.

Support will provide confirmation once the process has been completed and the receipt for the payment will be reflected in your organization's Settings > Billing page.