I have an overdue invoice for our DataCamp for Business subscription, and I have updated our payment method with a valid credit card. What else do I need to do to process this unpaid invoice?
When you update your payment method to a valid credit card, DataCamp will not automatically reprocess the payment.
- Select the Group Hub
- Update the payment method on file from the Settings > Billing page: Adding & Updating Credit Card / Payment Information
- Contact DataCamp Support (atop this page) to confirm that you have updated the payment method and authorize DataCamp's Accounting Team to attempt a new payment.
Support will provide confirmation once the process has been completed and the receipt for the payment will be reflected in your organization's Settings > Billing page.