I have an invoice for our DataCamp for Business subscription that appears as "Overdue", however, I have updated our payment method with a valid credit card. What else do I need to do to process this unpaid invoice?
At this time even when you update your payment method on file to a valid credit card, our payment processor systems will not automatically reprocess the payment that did not initially clear.
This must be internally processed by our accounting team.
- Access your organization's dashboard
- Update the payment method on file from the Settings > Billing page: Adding & Updating Credit Card / Payment Information
- Reach out to Support@datacamp.com and confirm that you have updated the payment method on file and give us the authorization to process the open invoice with the updated payment method.
Support will provide confirmation once the process has been completed and the receipt for the payment will be reflected in your organization's Settings > Billing page.