If you are experiencing issues while attempting to watch videos within DataCamp, we first recommend reviewing our system requirements. If the problem persists, we next recommend the following troubleshooting steps:
Try a second browser or an incognito window. If the video plays, there may be a conflict with your original browser's extensions, VPN, or security settings.
Clear your browser's cookies and cache. Be sure to restart your browser before trying again.
Restart your computer and network devices (modems/switches/routers).
Try a different device, if possible.
Test your internet connection speed
Disable VPN or use another VPN, if possible.
If you are taking DataCamp courses at work and the company's proxy is blocking DataCamp's video, you should contact your company's IT department to unblock it.
Check plug-in privacy settings. You can change the "default configuration" to "Privacy (compatible)".
The video keeps playing in a different language
If you encounter a video that is playing in a language different from the one you need, follow these steps:
1. Check in the headset icon that the video language is the one you want
2. If the video language is correct but keeps playing in a different language, click the globe icon on that same page and select a random language
3. Wait for the browser to refresh and reload in the new language
4. Click the globe icon again and select the desired language.
Audio and video will now appear in the selected language, where available. 🙌
If the issue persists, please contact Support, and our team will assist!