Troubleshooting Video Issues

If you are experiencing issues while attempting to watch videos within DataCamp, we first recommend reviewing our system requirements. If the problem persists, we next recommend the following troubleshooting steps:

  • Try a second browser or an incognito window. If the video plays, there may be a conflict with your original browser's extensions, VPN, or security settings.
  • Clear your browser's cookies and cache. Be sure to restart your browser before trying again.
  • Check your browser version and update it if needed.
  • Restart your computer and network devices (modems/switches/routers).
  • Try a different device, if possible.
  • Test your internet connection speed
  • Disable VPN or use another VPN, if possible.
  • If you are taking DataCamp courses at work and the company's proxy is blocking DataCamp's video, you should contact your company's IT department to unblock it. 
  • Check plug-in privacy settings. You can change the "default configuration" to "Privacy (compatible)".

If the issue persists, please contact Support (atop this page) with the following information:

  • Does the issue persist if you use an incognito window?
  • Is the issue only affecting one area? If so, please share the URL.
  • Does it happen in multiple browsers? If not, can you please confirm your browser version?
  • Does the issue occur while on another computer or network?
  • A screenshot of the page
  • A screenshot of the page after selecting right-click > inspect > console (it will help us to see the red console errors).

Thank you!