Where is my DataCamp subscription?

Updated

If you’ve paid for a DataCamp subscription but don’t see Premium access, follow these steps to troubleshoot and fix the issue.

Step 1: Make sure you're logged into the correct email

Your subscription is linked to the exact email address used during purchase.

  • Log out of your current session.

  • Try logging in using other emails you may have used at checkout.

  • If you used Google, Apple, LinkedIn, or GitHub to sign in, try those options too.

💡 This is the most common reason subscriptions appear “missing.”

Step 2: Refresh and recheck your subscription

Sometimes, your account needs to refresh after a successful payment.

  • Log out and clear your browser or app cache.

  • Log back in and go to Account Settings → Subscription

  • Wait 1–2 minutes for the page to update your access status.

⚠️ If you subscribed via mobile, try checking access through the app as well.

Step 3: Confirm your payment was processed

Check your payment method (credit/debit card, PayPal, Apple Pay, Google Pay) to verify the transaction.

Collect the following before contacting support:

  • Email address used for the subscription

  • Payment method (e.g., Visa, PayPal)

  • Date and amount of the charge

  • Last 4 digits of the card or payment account

 Step 4: Verify your subscription in settings

  1. Go to Account Settings → Subscription

  2. Look for an active plan listed as Premium or Teams

  3. If no subscription shows, and payment went through:

    • You may be logged into the wrong account

    • Or the subscription may still be processing

Step 5: Test access to Premium content

Open any course and try accessing Chapter 2 or later.
If the content is locked, your Premium access is not active.

Step 6: Contact support if you still can’t see your subscription

If you’ve tried all the steps above and still don’t have access:

If you paid with a credit card:

  • The last four digits of the card
  • Card expiration date
  • Cardholder name
  • Charge amount
  • Charge date
  • Card type (Visa, Mastercard, etc.)

If you paid via PayPal:

  • The PayPal account email address

If you paid with Apple Pay or Google Pay:

Contact Support

 

FAQ

Can I transfer a subscription or merge accounts?

No, DataCamp does not support account merges or subscription transfers between accounts.

If you accidentally purchased a subscription under the wrong email:

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