Payment Issues Related to the Reserve Bank of India

Updated August 23, 2024 15:17

The Reserve Bank of India (RBI) will block payments that include recurring transactions. You can see their full explanation here.

According to section 2.7 of DataCamp's Terms of Use, DataCamp subscriptions will default to auto-renew, after which you can immediately cancel your plan and retain the remainder of your subscription. See article: How do I cancel my subscription?

In order to comply with the RBI, DataCamp has set up an e-mandate process when you purchase a subscription. During this process, you will be redirected to your bank to complete an Additional Factor Authentication (AFA).

Banks require customer consent to process transactions, and without it, services may be disrupted. Please get in touch with your bank for guidance on charging your payment method, as DataCamp does not manage this process.

Only a limited number of bank-issued cards support the new RBI e-mandate payment process. Payments made on cards from banks that do not support this process may be declined.

If the bank declines the transaction, you may see a charge from DataCamp followed by a refund from your bank within 24 hours. A refund from your bank will deactivate your DataCamp subscription, and you will need to reach out to your bank to authorize a new transaction from DataCamp.

If you encounter issues processing a payment through DataCamp or the e-mandate, we recommend the following alternatives:

try a different payment method, especially a pre-paid card
contact your bank directly to pre-authorize your DataCamp transaction

If your renewing subscription ends because of too many declined payment attempts, DataCamp will still retain your progress, so you can renew at any time to resume your learning.

Below is a table of banks and cards supporting transactions through the new RBI e-mandate process. If your payment has been declined, you can add a new payment method from the accepted cards/banks list.
We'll continue updating this list as more issuers begin supporting the e-mandate process.

Bank Name	Financial Company
	Visa		Mastercard		Diners
	Credit Card	Debit Card	Credit Card	Debit Card	Credit Card	Debit Card
HDFC Bank	Yes	Yes	Yes	Yes	No	No
ICICI Bank	Yes	Yes	Yes	Yes	No	No
Axis Bank	Yes	Yes	Yes	Yes	No	No
SBI Cards	Yes	No	Yes	No	No	No
Kotak Mahindra Cards	Yes	Yes	No	No	No	No
The Federal Bank	Yes	Yes	No	No	No	No
State Bank of India	Yes	Yes	Yes	Yes	No	No
DC HDFC Bank	No	No	No	No	Yes	No
IDFC First Bank	Yes	Yes	Yes	No	No	No
HSBC	Yes	Yes	Yes	No	No	No
IndusInd Bank	Yes	Yes	Yes	No	No	No
Paytm Payments Bank	Yes	Yes	Yes	No	No	No
Standard Chartered Bank	Yes	Yes	Yes	No	No	No
Canara Bank	Yes	Yes	Yes	Yes	No	No
RBL Bank	Yes	Yes	Yes	Yes	No	No
BOB Financial Solutions	Yes	No	Yes	No	No	No
SBM Bank (India)	Yes	Yes	Yes	Yes	No	No
Yes Bank	Yes	Yes	Yes	Yes	No	No
The South Indian Bank	Yes	Yes	Yes	Yes	No	No
Bank Of Baroda	Yes	Yes	Yes	Yes	No	No
Union Bank Of India	Yes	Yes	No	Yes	No	No
DBS Bank India	Yes	Yes	No	No	No	No
Citibank	Yes	No	Yes	Yes	No	No
Equitas Small Finance Bank	No	Yes	No	No	No	No
DCB Bank	No	Yes	No	No	No	No
Indian Overseas Bank	No	Yes	No	No	No	No
IDBI Bank	Yes	Yes	No	No	No	No
Rupay Credit Super Platinum	Yes	No	Yes	No	No	No
Rupay Credit Platinum	Yes	No	Yes	No	No	No
AU Small Finance Bank	Yes	Yes	No	No	No	No
Jammu & Kashmir Bank	No	No	No	Yes	No	No
Bank Of India	Yes	Yes	Yes	Yes	No	No
City Union Bank	Yes	Yes	Yes	Yes	No	No
Central Bank Of India	No	Yes	No	Yes	No	No
Tamilnad Mercantile Bank	No	Yes	No	Yes	No	No
Karnataka Bank	No	Yes	No	No	No	No
Indian Bank	Yes	Yes	Yes	Yes	No	No
CSB Bank	Yes	Yes	Yes	No	No	No
UCO Bank	Yes	Yes	Yes	No	No	No
Rupay Classic	No	Yes	No	Yes	No	No
Punjab National Bank	Yes	No	Yes	Yes	No	No
Bank Of Maharashtra	Yes	Yes	No	No	No	No
South Indian Bank	Yes	Yes	Yes	Yes	No	No
Deutsche Bank AG	Yes	Yes	Yes	No	No	No

Diners