Payment Issues Related to the Reserve Bank of India

Updated October 04, 2024 13:27

The Reserve Bank of India (RBI) will block payments that include recurring transactions. You can see their full explanation here.

According to section 2.7 of DataCamp's Terms of Use, DataCamp subscriptions will default to auto-renew, after which you can immediately cancel your plan and retain the remainder of your subscription. See article: How do I cancel my subscription?

In order to comply with the RBI, DataCamp has set up an e-mandate process when you purchase a subscription. During this process, you will be redirected to your bank to complete an Additional Factor Authentication (AFA).

Banks require customer consent to process transactions, and without it, services may be disrupted. Please get in touch with your bank for guidance on charging your payment method, as DataCamp does not manage this process.

Only a limited number of bank-issued cards support the new RBI e-mandate payment process. Payments made on cards from banks that do not support this process may be declined.

If your transaction was declined, please note that most banks will still hold the charge as "pending." Typically, pending charges disappear within about 5 days or less. If the pending charge does not disappear after 5 days, we kindly recommend contacting your bank for further assistance.

Issue with the e-mandate as it may not be getting prepared

If you encounter issues processing a payment through DataCamp or the e-mandate, here are some possible reasons :

1. Incorrect information: Double-check to make sure you've entered all the required information accurately, such as your bank account number and personal details.

2. Insufficient funds: Ensure that you have enough funds in your bank account to cover the recurring payment you're setting up. The e-mandate may not go through if there are insufficient funds.

3. Incompatible payment method: Make sure your payment method is compatible with the platform or service you're subscribing to. Some platforms or services may only accept certain types of payment methods.

4. Bank account issues: Problems with your bank account, such as an expired or closed account, could prevent the e-mandate from being prepared.

5. Currency Issue: Some Indian banks do not support e-mandates in currencies other than INR, like USD. If your bank doesn't allow e-mandates in USD, consider using a different bank in this case.

Contact your bank to ensure there are no issues with your account. If none of these steps resolve the issue, contact your bank for further assistance. They may be able to provide you with more information on what's causing the problem and how to resolve it.

Please note that Google Pay, Apple Pay, and PayPal are currently unavailable for Indian subscribers, who must complete the e-mandate process.

If your renewing subscription ends because of too many declined payment attempts, DataCamp will still retain your progress, so you can renew at any time to resume your learning.

Banks and cards supporting transactions through the new RBI e-mandate process.

If your payment has been declined, you can add a new payment method from the accepted cards/banks list.
We'll continue updating this list as more issuers begin supporting the e-mandate process.

Bank Name	Financial Company
	Visa		Mastercard		Diners
	Credit Card	Debit Card	Credit Card	Debit Card	Credit Card	Debit Card
HDFC Bank	Yes	Yes	Yes	Yes	No	No
ICICI Bank	Yes	Yes	Yes	Yes	No	No
Axis Bank	Yes	Yes	Yes	Yes	No	No
SBI Cards	Yes	No	Yes	No	No	No
Kotak Mahindra Cards	Yes	Yes	No	No	No	No
The Federal Bank	Yes	Yes	No	No	No	No
State Bank of India	Yes	Yes	Yes	Yes	No	No
DC HDFC Bank	No	No	No	No	Yes	No
IDFC First Bank	Yes	Yes	Yes	No	No	No
HSBC	Yes	Yes	Yes	No	No	No
IndusInd Bank	Yes	Yes	Yes	No	No	No
Paytm Payments Bank	Yes	Yes	Yes	No	No	No
Standard Chartered Bank	Yes	Yes	Yes	No	No	No
Canara Bank	Yes	Yes	Yes	Yes	No	No
RBL Bank	Yes	Yes	Yes	Yes	No	No
BOB Financial Solutions	Yes	No	Yes	No	No	No
SBM Bank (India)	Yes	Yes	Yes	Yes	No	No
Yes Bank	Yes	Yes	Yes	Yes	No	No
The South Indian Bank	Yes	Yes	Yes	Yes	No	No
Bank Of Baroda	Yes	Yes	Yes	Yes	No	No
Union Bank Of India	Yes	Yes	No	Yes	No	No
DBS Bank India	Yes	Yes	No	No	No	No
Citibank	Yes	No	Yes	Yes	No	No
Equitas Small Finance Bank	No	Yes	No	No	No	No
DCB Bank	No	Yes	No	No	No	No
Indian Overseas Bank	No	Yes	No	No	No	No
IDBI Bank	Yes	Yes	No	No	No	No
Rupay Credit Super Platinum	Yes	No	Yes	No	No	No
Rupay Credit Platinum	Yes	No	Yes	No	No	No
AU Small Finance Bank	Yes	Yes	No	No	No	No
Jammu & Kashmir Bank	No	No	No	Yes	No	No
Bank Of India	Yes	Yes	Yes	Yes	No	No
City Union Bank	Yes	Yes	Yes	Yes	No	No
Central Bank Of India	No	Yes	No	Yes	No	No
Tamilnad Mercantile Bank	No	Yes	No	Yes	No	No
Karnataka Bank	No	Yes	No	No	No	No
Indian Bank	Yes	Yes	Yes	Yes	No	No
CSB Bank	Yes	Yes	Yes	No	No	No
UCO Bank	Yes	Yes	Yes	No	No	No
Rupay Classic	No	Yes	No	Yes	No	No
Punjab National Bank	Yes	No	Yes	Yes	No	No
Bank Of Maharashtra	Yes	Yes	No	No	No	No
South Indian Bank	Yes	Yes	Yes	Yes	No	No
Deutsche Bank AG	Yes	Yes	Yes	No	No	No

Issue with the e-mandate as it may not be getting prepared

Banks and cards supporting transactions through the new RBI e-mandate process.

Diners