Like any app, there may be times when your DataCamp Mobile App shuts off or crashes unexpectedly. If this happens repeatedly, DataCamp's Mobile Team has curated a series of troubleshooting steps:
- Verify your DataCamp System Requirements, particularly your internet connection
- Make sure that your app is updated to the latest version
- Clear any cache and stored data on your device
- Shut down and re-open the app to verify the issue's frequency
- Log out of your account within the app before logging back in
- If necessary, completely uninstall and reinstall the app
If your app continues to crash, please share the above information with DataCamp Support Team and include the following:
- A screen recording of the error message you're receiving or the issue you are encountering.
- OS + version: (example iOS 12.1)
- Phone Model: (example iPhone 8)
- What Country: (example USA)
- Are you using WiFi or cellular data?: (example wifi or 3G/4G)
- Mobile App Version