Troubleshooting the DataCamp app

Like any app, there may be times when your DataCamp Mobile App shuts off or crashes unexpectedly. If this happens repeatedly, DataCamp's Mobile Team has curated a series of troubleshooting steps:

  1. Verify your DataCamp System Requirements, particularly your internet connection
  2. Make sure that your app is updated to the latest version
  3. Clear any cache and stored data on your device
  4. Shut down and re-open the app to verify the issue's frequency
  5. Log out of your account within the app before logging back in
  6. If necessary, completely uninstall and reinstall the app

If your app continues to crash, please share the above information with  DataCamp Support Team and include the following:

  • A screen recording of the error message you're receiving or the issue you are encountering.
  • OS + version: (example iOS 12.1)
  • Phone Model: (example iPhone 8)
  • What Country: (example USA)
  • Are you using WiFi or cellular data?: (example wifi or 3G/4G)
  • Mobile App Version