Like any app, there may be times when your DataCamp Mobile App shuts off or crashes unexpectedly. If this happens repeatedly, DataCamp's Mobile Team has curated a series of troubleshooting steps:
- Verify your DataCamp System Requirements, particularly your internet connection
- Make sure that your app is updated to the latest version
- Clear any cache and stored data on your device
- Shut down and re-open the app to verify the issue's frequency
- Log out of your account within the app before logging back in
- If necessary, completely uninstall and re-install the app
If your app continues to crash, please share the above information with our Support Team (atop this page), as well as the following:
- Your device and OS specifics
- A screenshot or screen recording of the issue
- When you first noticed the issue