I did not mean to purchase an annual subscription.

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19 comments

  • Avatar
    Neha Singla

    Hello,

    for some reason I got the yearly plan, when I ordered the monthly one. This of course gave me a bad start with your product, and I would like a refund and some clarification on how this happened.

    This is quite some money we're talking about here so I would like know when I can have my money refunded? I would still like to go ahead with the monthly plan but i definitely want by rest of the money back!!

    Neha

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    Anubhav Tiwari

    hi , 

    i started a classroom in datacamp and a datacamp enterprise organization got created instead and now when i added 9 students , a notification popped up saying I will have to pay 2400$ for that . I initially thought datacamp classroom was for free . kindly help

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  • Avatar
    Girija Arani

    Hi,

    For some reason, my money got deducted twice for the same subscription.

    This is a lot of money here so I would like know when I can have my money refunded? I would still like to go ahead with the yearly plan but i definitely want by rest of the money back!!

     

    Girija Arani

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  • Avatar
    Robert Cabral

    Sorry for the delay here. It looks like a member of our team was able to help you out with that! Let us know if you have any other questions or concerns, Girija.

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    Siminafilippatou94

    Hi

    I chose a monthly subscription but DataCamp signed me up for a yearly subscription. I want to cancel it, and nobody has answered me yet about the refund procedure, please do. 

    Thank you

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  • Avatar
    Smitaudgata

    Hi Robert,

    Greetings for the day!!

    A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my account today i.e. 1st October 2018 and already I have canceled the yearly subscription today on my account.

    As I haven't availed any course facilities, please help me get my money refunded to my bank account. At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.

    Please, Robert, help me out here.

    This is a lot of money here so I would like know when I can have my money refunded?

    Thanks & Best regards,

    Smita Udgata

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  • Avatar
    Arunima Ghosh

    Hi Robert,

     

    A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my landlord's ( I was using his card) account today i.e. 4th  November 2018.  I am facing lots of harassment from my landlord. If I didn't get the money back I will be in a legal problem. Please understand my situation and help me out. It is an earnest request to you.

     At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.

    Please, Robert, help me out here.

     

     

     

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  • Avatar
    Robert Cabral

    Hi everyone, thank you for submitting tickets so our team could investigate. As a reminder, to any new readers, the best place to get help would be to email us at support@datacamp.com since we can't troubleshoot issues related to your personal information on this public space.

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  • Avatar
    Shang Yuqi

    hello

    I have a problem to be solved.I want to choose a yearly subscription when signing up for DataCamp,but I chose a monthly subscription incorrectly ,then I upgrated my subscription for yearly.However, I noticed that I was actually charged for a yearly subscription twice. I can't afford to pay twice.What is going on and how can I get my money back?  

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    graham hand

    Hi,

    I accidentally signed up for an annual subscription and wanted a monthly one. I have submitted a request to switch to a monthly one and have canceled my subscription already.

    This is urgent as I can't afford $300 USD.... Please help!

    Thanks!

     

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  • Avatar
    SELENA TEZEL

    Hi Robert,

    I would like to raise the point that a better design in the payment page would be much more user-friendly. I already sent an e-mail to DataCamp support team, after noticing that I was among those who became the victims of the payment page. 

    The highlight on the monthly payments up until that page and infinitesmall click for monthly/yearly subscription are really at odds. So, I believe users like me who made a small mistake of subscribing for one whole year instead of a month would be much happier and still a fan of DataCamp. 

    Thank you for your understanding in advance and I look forward to hearing from the Support Team.

    Best,

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  • Avatar
    李赫

    Hi,

    I accidentally signed up for an annual subscription and wanted a monthly one. I want to the refund

    This is urgent as I can't afford $300 USD  Please help!

    Thanks!

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  • Avatar
    Supriya Kata

    Hi Robert,

    Even i have opted for Monthly Plan but you been charged Annual plan.we being student every penny is very important and please let me know if we have opted for Monthly subscription why the annual subscription check box should appear by default?

    why cant this be corrected if so many people are facing the issue.

    please do correct this and refund our money ASAP.

    Thanks!

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  • Avatar
    Ahmed Ghazaly

    Ok, it looks like there is a pattern here! I have had the same issue as almost everyone else! I am 100% sure I have checked the monthly option but for some  reason I was charged for the yearly subscription. I want a refund and YOU NEED TO SORT THIS OUT ASAP, it doesn't look like this is an 'unintentional' error on your behalf if it keeps happening!

    Thanks!

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    Rajarajalakshmi K

    Hi Robert,

     

    My issue is also same as others was charged for yearly subscription instead of monthly subscription. Can you please refund the money and change the plan to monthly subscription.

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    Ivanka van Berkom

    Dear DataCamp, 

    Today, my monthly subscription was somehow upgraded to a yearly subscription. This is a mistake, please help me! I cannot pay this as a student. Could you help me changing this to the old subscription please? Thanks in advance.

    Kind regards, 

    Ivanka van Berkom (the Netherlands)

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    sagar ksheera

    Hi Team,

    I have opted for Monthly but payment was done accidentally for yearly. Please process the refund and make my subscription Monthly.

    Thanks 

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  • Avatar
    joe

    The following e-mail has been sent to support@ 

    Seeing that this issue has persisted for over two years now is even more disturbing.

     

    Hello,

    I just attempted to purchase a monthly subscription and only after confirming my purchase did I realize that interface selected an annual plan by default. I would like to request an immediate refund of the full amount. 
     
    The practice of allowing a customer to select a monthly subscription, then defaulting the billing page to an annual subscription is extremely deceptive. I recognize now that in the payment form, on the left side of the screen, there is a toggle that is set to annual by default. However, this is a very upsetting UX when it is clearly not the users intent or expectation after selecting a monthly option on the previous page.
     
    I expect a full refund or I will ask my credit card to deny the charge. I also fully expect that the current UX to be corrected. I was excited to explore the content for a month, but after this incredibly unpleasant surprise, I would much rather explore other vendors options. 
     
    Joe
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    Brari

    Hi,

    I have also been charged for an annual subscription when I selected a monthly subscription, the difference is $260 USD. This is obviously a persistent issue that DataCamp does not care to fix as this long indicates this has been happening to users since Anubhav Tiwari commented 2 years ago and the most recent comment joe 15 days ago . I assume you would rather users email back and forth with your support team rather than speak to customers on the phone to correct the billing error or you would rather users have to battle the charge with their banks and credit companies. I find this practice to be extremely predatory and would like to speak to someone immediately. I, like Joe, was excited to explore this content for a month but to know that this is an ongoing issue makes me question whether this company really cares about their users' experience. 

     

     

     

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