I chose a monthly subscription, but DataCamp signed me up for a yearly subscription

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8 comments

  • Avatar
    Neha Singla

    Hello,

    for some reason I got the yearly plan, when I ordered the monthly one. This of course gave me a bad start with your product, and I would like a refund and some clarification on how this happened.

    This is quite some money we're talking about here so I would like know when I can have my money refunded? I would still like to go ahead with the monthly plan but i definitely want by rest of the money back!!

    Neha

  • Avatar
    Anubhav Tiwari

    hi , 

    i started a classroom in datacamp and a datacamp enterprise organization got created instead and now when i added 9 students , a notification popped up saying I will have to pay 2400$ for that . I initially thought datacamp classroom was for free . kindly help

  • Avatar
    Girija Arani

    Hi,

    For some reason, my money got deducted twice for the same subscription.

    This is a lot of money here so I would like know when I can have my money refunded? I would still like to go ahead with the yearly plan but i definitely want by rest of the money back!!

     

    Girija Arani

  • Avatar
    Robert Cabral

    Sorry for the delay here. It looks like a member of our team was able to help you out with that! Let us know if you have any other questions or concerns, Girija.

  • Avatar
    Siminafilippatou94

    Hi

    I chose a monthly subscription but DataCamp signed me up for a yearly subscription. I want to cancel it, and nobody has answered me yet about the refund procedure, please do. 

    Thank you

  • Avatar
    Smitaudgata

    Hi Robert,

    Greetings for the day!!

    A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my account today i.e. 1st October 2018 and already I have canceled the yearly subscription today on my account.

    As I haven't availed any course facilities, please help me get my money refunded to my bank account. At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.

    Please, Robert, help me out here.

    This is a lot of money here so I would like know when I can have my money refunded?

    Thanks & Best regards,

    Smita Udgata

  • Avatar
    Arunima Ghosh

    Hi Robert,

     

    A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my landlord's ( I was using his card) account today i.e. 4th  November 2018.  I am facing lots of harassment from my landlord. If I didn't get the money back I will be in a legal problem. Please understand my situation and help me out. It is an earnest request to you.

     At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.

    Please, Robert, help me out here.

     

     

     

  • Avatar
    Robert Cabral

    Hi everyone, thank you for submitting tickets so our team could investigate. As a reminder, to any new readers, the best place to get help would be to email us at support@datacamp.com since we can't troubleshoot issues related to your personal information on this public space.

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