I chose a monthly subscription, but DataCamp signed me up for a yearly subscription

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14 comments

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    Neha Singla

    Hello,

    for some reason I got the yearly plan, when I ordered the monthly one. This of course gave me a bad start with your product, and I would like a refund and some clarification on how this happened.

    This is quite some money we're talking about here so I would like know when I can have my money refunded? I would still like to go ahead with the monthly plan but i definitely want by rest of the money back!!

    Neha

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    Anubhav Tiwari

    hi , 

    i started a classroom in datacamp and a datacamp enterprise organization got created instead and now when i added 9 students , a notification popped up saying I will have to pay 2400$ for that . I initially thought datacamp classroom was for free . kindly help

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    Girija Arani

    Hi,

    For some reason, my money got deducted twice for the same subscription.

    This is a lot of money here so I would like know when I can have my money refunded? I would still like to go ahead with the yearly plan but i definitely want by rest of the money back!!

     

    Girija Arani

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    Robert Cabral

    Sorry for the delay here. It looks like a member of our team was able to help you out with that! Let us know if you have any other questions or concerns, Girija.

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    Siminafilippatou94

    Hi

    I chose a monthly subscription but DataCamp signed me up for a yearly subscription. I want to cancel it, and nobody has answered me yet about the refund procedure, please do. 

    Thank you

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    Smitaudgata

    Hi Robert,

    Greetings for the day!!

    A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my account today i.e. 1st October 2018 and already I have canceled the yearly subscription today on my account.

    As I haven't availed any course facilities, please help me get my money refunded to my bank account. At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.

    Please, Robert, help me out here.

    This is a lot of money here so I would like know when I can have my money refunded?

    Thanks & Best regards,

    Smita Udgata

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    Arunima Ghosh

    Hi Robert,

     

    A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my landlord's ( I was using his card) account today i.e. 4th  November 2018.  I am facing lots of harassment from my landlord. If I didn't get the money back I will be in a legal problem. Please understand my situation and help me out. It is an earnest request to you.

     At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.

    Please, Robert, help me out here.

     

     

     

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    Robert Cabral

    Hi everyone, thank you for submitting tickets so our team could investigate. As a reminder, to any new readers, the best place to get help would be to email us at support@datacamp.com since we can't troubleshoot issues related to your personal information on this public space.

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    Shang Yuqi

    hello

    I have a problem to be solved.I want to choose a yearly subscription when signing up for DataCamp,but I chose a monthly subscription incorrectly ,then I upgrated my subscription for yearly.However, I noticed that I was actually charged for a yearly subscription twice. I can't afford to pay twice.What is going on and how can I get my money back?  

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    pawan phalak
    I accidentally paid for the yearly subscription, I wanted to pay for monthly subscription I paid 300$,I am a student and it is very huge amount for me.Sir, please refund my amount, I wanted to opt for 29$ monthly subscription.
     
    Please help.
    Its very urgent and serious, please reply
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    graham hand

    Hi,

    I accidentally signed up for an annual subscription and wanted a monthly one. I have submitted a request to switch to a monthly one and have canceled my subscription already.

    This is urgent as I can't afford $300 USD.... Please help!

    Thanks!

     

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    SELENA TEZEL

    Hi Robert,

    I would like to raise the point that a better design in the payment page would be much more user-friendly. I already sent an e-mail to DataCamp support team, after noticing that I was among those who became the victims of the payment page. 

    The highlight on the monthly payments up until that page and infinitesmall click for monthly/yearly subscription are really at odds. So, I believe users like me who made a small mistake of subscribing for one whole year instead of a month would be much happier and still a fan of DataCamp. 

    Thank you for your understanding in advance and I look forward to hearing from the Support Team.

    Best,

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    李赫

    Hi,

    I accidentally signed up for an annual subscription and wanted a monthly one. I want to the refund

    This is urgent as I can't afford $300 USD  Please help!

    Thanks!

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    Supriya Kata

    Hi Robert,

    Even i have opted for Monthly Plan but you been charged Annual plan.we being student every penny is very important and please let me know if we have opted for Monthly subscription why the annual subscription check box should appear by default?

    why cant this be corrected if so many people are facing the issue.

    please do correct this and refund our money ASAP.

    Thanks!

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