Problem:
I chose a monthly subscription when signing up for DataCamp. However, I noticed that I was actually charged for a yearly subscription in full. I can't afford to pay for an entire year of service right now. I only wanted to be charged for one month at a time. What is going on and how can I get my money back?
Background:
DataCamp has both monthly and yearly subscription options. Assuming you end up using DataCamp for an entire year, the month-to-month breakdown of a yearly subscription is more cost-effective than a monthly subscription. The main difference is that with the yearly subscription, you are charged for the entire year of service all at once ($/month * 12 months).
Financially, this is the best option over time, but if you do not anticipate a 12-month fee all at once, you should not choose the yearly option, and go with the monthly option, instead. More information on our pricing options can be found here: https://www.datacamp.com/pricing.
Solution:
Before signing up for a subscription, it is important to closely review all options. If you would like to sign up for a monthly subscription, be sure to leave the Pay Yearly option unchecked. See screenshot below for reference.
If you happen to accidentally click on the option, or if you feel you were incorrectly signed up for the yearly subscription, please contact the DataCamp Help Desk immediately by clicking on the Submit a Request option at the top of this page or emailing support@datacamp.com. We'd be happy to help you out and correct the error.
Comments
10 comments
Hello,
for some reason I got the yearly plan, when I ordered the monthly one. This of course gave me a bad start with your product, and I would like a refund and some clarification on how this happened.
This is quite some money we're talking about here so I would like know when I can have my money refunded? I would still like to go ahead with the monthly plan but i definitely want by rest of the money back!!
Neha
hi ,
i started a classroom in datacamp and a datacamp enterprise organization got created instead and now when i added 9 students , a notification popped up saying I will have to pay 2400$ for that . I initially thought datacamp classroom was for free . kindly help
hello
I have a problem to be solved.I want to choose a yearly subscription when signing up for DataCamp,but I chose a monthly subscription incorrectly ,then I upgrated my subscription for yearly.However, I noticed that I was actually charged for a yearly subscription twice. I can't afford to pay twice.What is going on and how can I get my money back?
Hi
I chose a monthly subscription but DataCamp signed me up for a yearly subscription. I want to cancel it, and nobody has answered me yet about the refund procedure, please do.
Thank you
Hi everyone, thank you for submitting tickets so our team could investigate. As a reminder, to any new readers, the best place to get help would be to email us at support@datacamp.com since we can't troubleshoot issues related to your personal information on this public space.
Hi Robert,
Greetings for the day!!
A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my account today i.e. 1st October 2018 and already I have canceled the yearly subscription today on my account.
As I haven't availed any course facilities, please help me get my money refunded to my bank account. At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.
Please, Robert, help me out here.
This is a lot of money here so I would like know when I can have my money refunded?
Thanks & Best regards,
Smita Udgata
Hi,
For some reason, my money got deducted twice for the same subscription.
This is a lot of money here so I would like know when I can have my money refunded? I would still like to go ahead with the yearly plan but i definitely want by rest of the money back!!
Girija Arani
Hi Robert,
A yearly subscription has been signed up while I wanted to go for a monthly subscription. Already a huge amount of money has been deducted from my landlord's ( I was using his card) account today i.e. 4th November 2018. I am facing lots of harassment from my landlord. If I didn't get the money back I will be in a legal problem. Please understand my situation and help me out. It is an earnest request to you.
At this time, I will not be able to subscribe to a yearly plan at a go and rather I would go for a monthly subscription.
Please, Robert, help me out here.
Sorry for the delay here. It looks like a member of our team was able to help you out with that! Let us know if you have any other questions or concerns, Girija.
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