How to get the best from support when experiencing code issues with exercises

At DataCamp, we strive to provide our students with the best support possible. To help us help you, there are a few things you can do to ensure your issue gets solved in the fastest, most efficient way possible. Here is the information we need to be able to support you as best as we can.

A link to the exercise where you're encountering the issue

There are more than 7000 exercises on DataCamp, and our directory of courses is ever growing, so it's difficult recognizing an exercise with just snippet. A link to the exercise in DataCamp will help us jump right into the issue at hand.

A paste of the code you entered in the exercise

This helps us recognize whether the issue is in the code itself, or in the DataCamp exercise. Sending us formatted code helps with readability:

• On a Mac computer, simply paste with Cmd + Alt + Shift + V
• On Windows computer, follow these instructions.

A screenshot of the exercise page

This screenshot should show the whole exercise page. It's important that we can see:

• the code
• the output
• the hints

To take a screenshot:

• on a Mac, press Cmd + Shift + 3 to take a screenshot of the whole page, or Cmd + Shift + 4 to be able to select a part of the screen
• on Windows, press Windows + PrtScn to take a screenshot of the whole screen

A screenshot of the Console tab

This is not always required, but in the case the Run Code or Submit Answer buttons show a wheel that seems to never be ending, we will probably need it (however, check if you don't have an infinite loop first, as they can trigger this behavior).

To access the Console tab, depending on your browser, follow these instructions.

The Console tab should look something like this:

Sending us this material will go a long way to help us solve your issues!