How to get the best from support when experiencing code issues with exercises

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3 comments

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    Abhisheksdna

    I have raised multiple tickets regarding a difficulty I face with a project. Its been four days but still I have not received a response

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    Rajendra Sharma

    I never get a response on any my feed back.  Which is a waste of time. The instructor for Python tool box 1 is useless. Moreover, despite writing the correct code my answer is not accepted. Please rectify your system. 

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    Robert Cabral

    Hi, Rajendra -

    It sounds like you may have used the Report an Issue option to let our content team know there may be an issue with the course. While our team monitors this, they do not respond to every request due to the volume. More information can be found here: Where To Add Feedback on DataCamp Courses

    I've opened up a Support ticket with you so our team may investigate whether or not there is an issue with the exercise. A member of our team will follow up soon.

    -Robert

     

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