My account auto-renewed, can I get a refund?

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    Xinyi Huang

    I just saw $149 charged on my credit card for auto-renewal for DataCamp on 1/8/19, but I didn't get any message or email about this automatically renewal charge. I haven't use DataCamp for a while, and am not intend to use next year. Please cancel my renewal, and refund the money.

    I submitted a request (ticket #133719).

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    Robert Cabral

    Thank you all for submitting tickets by emailing support@datacamp.com. A member of our team will assist you if they haven't already.

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    Dinesh Chandak

    Hello Robert, I used the subscription only for a few months last year and it was no doubt good. I want to thank for the wonderful courses. Unfortunately my career goals have changed and i am no longer on this learning path. 

    My account got auto debited couple of weeks back without any warning/notice, would be thankful if the payment can be reverted. I have already cancelled the subscription as i don't need to use it.

    Wish you and your team continued success. Please consider, it was my hard earned money.

    Best Regards,

    Dinesh

     

     

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    Na Cornejop

    Hi dear, I payed for the anual courses in 2017 until 2018 and was good year but I dind't aproved to any new subscription anyway this one was renewed but nobody contact me or something to tell me for this new subscription. Could you refound me my money please? I'm not living a good moment as to pay a new year. Natalia Cornejo

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    Kartick M

    Robert - Same has happened with me today. My card has been charged for an yearly subscription. I didn't know there would be an auto-renewal of Datacamp subscription. However, I need to take a break from the learning. I have sent a mail and cancelled my subscription already, but yet to receive a response from your side. Please provide a resolution asap. Atleast respond to the mail.

    Ticket Number - 132125

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    Agrolisboa

    In the light of many commemnts here, It is clear that DataCamp has not been correct regarding the monthly plan. Why did you charge me $300 dollars right away if I clicked on a $22 plan? It is really anti-ethical in my view. I was keen to start a course with DataCamp but after that my enthusiasm turned into anger. I get a notification of my bank saying that DataCamp was apid 263 euros from my credit car. It is far from what I expected ($22 dollars). I would like to know how the new GDPR comes in hand in this situation. It is so inconsiderate. I cannot recommend DataCamp to anyone after this.

     

    I wnat my money back or a monthly charge

     

    support ticket # is 107323.

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    Anirban Mukherjee

    Hi Robert, 

    I have been using Datacamp from past couple of months and it has been a great experience. Due to lack of time I paused my subscription and yesterday I was charged again without any prior notice or acknowledgement since I had no intention of restarting the plan due to other constrains I would kindly ask the team to refund the money and cancel my subscription. That would be of a great help and kindly refund back the amount as soon as possible. 

    You can reach me out on my mail as mentioned below. 

    Cheers,

    Anirban Mukherjee, 94onie@gmail.com

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    Raman T

    Hello Robert,

    I was auto-renewed for yearly subscription for a sum of US $149. I did not get any email either before or after the effect. My personal circumstances have changed and I do not want it to be renewed. There is no phone number for DataCamp to call and discuss as well. 

    I request you to kindly refund the charged amount. When circumstances change I will re-sign on my own. But at the moment I need the sum back. 

    Looking forward to your sincere cooperation in this regard.

    Raman

     

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    Robert Cabral

    Kartik, 

    Thanks for your feedback. For context, even if our email system is working as expected, it's still entirely possible that you may have not received an email. One of the biggest culprits could be your firewall settings -- especially if you're using a work email. 

    I have personally reached out to multiple people on this thread via our ticketing system. For others, I created tickets on their behalf so our team could investigate. After a certain point number of investigations, both from this thread (and an even larger number) via email, we were able to confirm that the email notification system was sending emails each time.

    The culprit was either emails making it into customers' Spam folder, or the above Firewall scenario. This is when we started asking everyone to email us directly for a thorough investigation. 

    I'm sorry we missed you. We respect your decision and will investigate your specific account either way. I'll create a ticket for you and someone will reach out. Please stay tuned.

    -Robert

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    Kaushik Patange

    Hi, 

    I was charged $300.00 on 11/26/18 for my auto-renewal under my account for kupatange@yahoo.com Please refund this ASAP - I have not been and am no longer interested in your services. This is a terrible customer experience by not notifying the customer regarding a renewal.

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    gonzalezsantacruzandres

    Hi Robert, 

    I recieved a mail with 67% discount, i opened the link, but when i pay, the receipt didn't have the discount, so I want to cancel my suscription and get my money as soon as possible. What do i have to do to make this possible. I'm very dissapointed. I was waiting a discount for a yearly suscription for so long.

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    Robert Cabral

    Mprince799, it looks like a member of our team replied and resolved this a few hours ago. Have a great day!

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    Arpitmasih77

    Today I was automatically charged by 29$ and my subscription was renewed without any email in advance. Also I've gone through all the comments, everyone of them have the same issue like me, your auto renewal of payment method without the knowledge of the individual.

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    Robert Cabral

    Hi everyone, 


    If a refund is processed, it may take 5-7 business days to fully appear on your bank account or card.

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    Robert Cabral

    Agrolisboa, Tristan - 

    Thank you for submitting Help Desk tickets. I see that our Support team has already reached out and is helping you out. 

    I'm sorry to hear about the negative experience you've had with our billing process. I personally looked into the process of signing up for a subscription and can confirm that there are no technical errors on the DataCamp side. I was able to successfully sign up for a monthly subscription.

    However, I do see that it can be very easy to accidentally choose the wrong subscription option. I created the following Help Article in the hopes of helping others in the future: https://support.datacamp.com/hc/en-us/articles/360007145413

    That said if you still feel that there is an error with our billing options, please let us know as soon as possible so we can take action immediately.

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    kanrapee iamsiri

    Hi robert

    I dont have notification for renew i am uncomfortable for renew

    Please refund for auto renew your program
    And let me know soon

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    Jamie O'Brien

    Hi, I also clicked on the monthly subscription for 29$ per month but I got charged 300$ in one full payment. Can you please refund the 300$ into my account, I did not click on the yearly subscription. I still want to subscribe to data camp but not for the whole year, I only want a monthly subscription so can you fix the problem on the website too? You would think a website made by data scientists could get something like this right.

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    Robert Cabral

    Update: Hello everyone. We've taken your feedback into account when it comes to subscription renewals. While we have been able to confirm that our email notification system is working as expected, we explored other ways to increase transparency and make renewals or cancelations frictionless processes. 

    I'm happy to announce that our Subscriptions page has been completely revamped to include all of the information you should need; including the exact renewal date (if any), renewal amount and other payment related details. We've also conducted various customer interviews and used the feedback to adjust the copy in DataCamp to make things easier to understand.

    The changes should be live as of today for all customers. We will be rolling Help Center updates in the coming days to reflect the changes in the product.

    We thank you very much for your feedback, and helping us make DataCamp better!

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    Nalinh1995

    Hi, I don't have a plan to join the course for the next few months but I forgot to cancel my subscription and was charge a moment ago. Could you please give me a refund? I will be back to the course when I am ready. Thanks!

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