My Account Auto-Renewed, Can I get a refund?

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109 comments

  • Avatar
    Ankita Deshmukh

    I received $300 refund. Thank you

  • Avatar
    Hiteshsavaliya17071991

    Hello,

             I had paused my subscription for one month and i had forgotten the same. Today I was charged automatically. But right now I don't want to use the service. can I get refund for the same?

             Thanks.

  • Avatar
    Smrutirekha Sahoo

    Hi Robert,
    I am experiencing the same issue. I forgot to cancel the subscription before the annual payment date and it deducted the amount automatically from my account. Kindly help me in getting a refund. Thanks

  • Avatar
    Yux3652

    I didn't use data camp for a long time, but my yearly subscription renew was made with out any reminder before being charged. Can I get refund to my account?

  • Avatar
    Kieu-Giang Nguyen

    Hello Robert,

    I am also having the same problem with most of the people here. I was trying out DataCamp and didn't intend to subscribe to it. At the same time, I wasn't aware that my card would get automatically charged for the plan I chose when I signed up an account with you. I am no longer using DataCamp, so I think it would be great if you could help me refund $29 for this month's subscription. Thank you and hope to hear back from you soon.

    Kieu-Giang

  • Avatar
    P.Duffy

    Hi, 

    I was charged $149.00 on 04/01/19 for my auto-renewal under my account for philipduffy12@hotmail.com.

    Please refund this ASAP - as seems to be the case with other members, I was not notified about the annual renewal in advance and I am no longer interested in your services.

     

     

  • Avatar
    Kartik Nagappa

    I just saw a $149 charge on my credit card this morning. Please remove it immediately. I don’t think is good practice on your part - there is no email or notification warning me that you’re going to charge my card. Again please cancel my subscription and refund the amount.

    I have already contacted my credit card company to let them know of the situation.

  • Avatar
    Robert Cabral

    Andres, Kao-Hsin, I see that our team has already been able to help you in our ticketing system. If you have any additional questions about this, please feel free to follow up there since questions like this tend to be specific to your account. 

  • Avatar
    Shukhchan62455

    Hi Robert,

    Same as many people. I was not realised being charged an annual subscription fee until I saw my credit card statement. I did not wish to continue being enrolled for the 2018 and did not receive an email notice of the upcoming renewal charge. I would like a refund back of the annual subscription fee and cancel my subscription. Thanks so much.

    Best regards
    Candy

  • Avatar
    Smrutirekha Sahoo

    Please resolve my issues asap.

  • Avatar
    Samuel Lo

    I have reported to you about the monthly subscription problem. I have chosen the monthly subscription, not the yearly one !! But up until now, no response has been received. What's Going On? 

  • Avatar
    Vikram Samal

    HI Data Camp

    This does not look good in terms of your business model where a lot of people are complaining about auto renewal without informing or notifying anyone. There is no option to prevent this. This is an educational site and making people go through such experience will refrain others to come back to this site. I was also charged without any notification or intimation this is not good. My ticket is opened and the ticket #128191.

    I always liked the the way you taught but in one moment all these good experience is going away because of your such weird rules and terms.

     

    Please help!

    Vikram

     

  • Avatar
    Eugenio Marinetto

    I am no more using data camp since long time and my subscription renewed was made with out my awareness. Can some please refund my amount

  • Avatar
    Smrutirekha Sahoo

    Even I have not received any reminder. Please refund my amount as I cannot pay to my credit card. My email account is smrutiiteesh5@gmail.com.

  • Avatar
    karthick sureshiyer

    Hello Robert,

     

    I did raised ticket but i didn't received reply till now.

     

    Regards,

    karthick

  • Avatar
    Shukhchan62455

    Hi,

    I was hoping to get a refund or cancel the payment request because I had no intention of paying the subscription for this year but I am not aware my subscription was renewed until I saw that I had been charged via credit card and need to settle the payment in the coming credit card statement. I was hoping to get a refund for that payment or you can cancel the payment request. I have sent request 2 days ago but so far nobody reach out to me. Thank you.

    Candy

  • Avatar
    Gavransava

    Hi, 

    Same issue, I just got charged for another year.

    Please revert the transaction. Ticket number: #127427

    Regards,

    Sava

  • Avatar
    Alexandros Nikolopoulos

    Hello,

    I have the same problem as the guys above.

    I was charged for a one year subscription without being aware that this is the case. As such, I would like to ask for a refund as I was not planning to renew the subscription at this point.

    I hope that you can get this sorted and send me a refund for this charge.

    Thanks,

    Alexandros

  • Avatar
    Wittawat Keawcharoen

    Hi Robert,

    Thanks for agreeing on my refund, I'm very appreciate this.

    I finally have found the notification email, which you were right. It was buried under a thick layers in my Junk Mailbox (Outlook.com). Since I have stated that I haven't received it so I would like to come clear on this too.

    I still think we need a better system, regarding to this huge thread. I don't know myself what is the best solution but maybe a combination of Mobile and Email? I also cannot help but thinking there shouldn't be an auto-renew by default, and if I have to miss a promotion because I forgot to renew that should be on me as a user. At least that sounds much better than I'm calling the bank wondering about a payment I forgot about a year ago.   

    Still, that doesn't change the fact that I really like your content. I'm working closer to many Data Scientist these days and soon I might have to come back to it again, since now I'm bit relief.

    there always a possibility. 

    Thanks

  • Avatar
    Otavio Pereira

    The situation was solved. Thank you for your help.

  • Avatar
    Darshan rai kanungo

    Hello @Robert Cabral

    I also have the same issue, I forgot to cancel my subscription and I've been charged for another years subscription. Amount get automatically detected and my financial condition is not good, I will not able to pay the bill. I already raised a ticket. I want a refund, Please help me as soon as possible.

    Ticket number is #132870

  • Avatar
    Ankita Deshmukh

     

    I wanted to pay $29 monthly however I am still charged $300 on card for yearly subscription. That is really bad on your part. Please charge only$29 and refund any balance amount IMMEDIATELY !!!!! Didnt expect such a blunder from your end. Immediate refund and response will be appreciated. Please provide clarification and rectify the issue soon... 

  • Avatar
    Justin Highland

    So it clearly says that there would have been a notification before the auto-renewal. I received no such email. I also think it is shady for a service, meant to help professionals, to take advantage of the fact that people have little recourse in disputing these types of charges.  

  • Avatar
    Sang Tran Phuc

    Hello Robert,

    First of all, I want to admit that this is my fault to forget to cancel the subscription. However, I have no intention to pay for next month. Because of that, I really hope that I can get a refund from Datacamp. I have experienced a good time with Datacamp and definitely come back if I have something to learn.

    Sang

  • Avatar
    Agrolisboa

    Dear, Robert from DataCap

    I have already made a formal complain on the refund.


    I happened to know that many people (Anika, Roberto, etc) were refunded due to the misleading process of subscription on your website.

    Again , I am shocked with the way you have been playing with people's money. It is unacceptable!!!

    I am not asking for a full refund. I want to get refund in 278 dollar and keep my monthly paid of 22 dollars as expected.

    Please notice that I do want to learn from DataCamp but this experience has been annoying to me.

    I right away identified that I was charged annually rather than monthly. I want refunded as soon as possible.

    I want my money back, Mr Robert. Please.

    The ticket I got after emailing the support is 107323.

    I cancelled my subscription as soon as I seized that I was led to pay an annual fee rather than monthly. So I belive that I should not have been charged.

     

     

  • Avatar
    Raman T

    Robert,

    Thank you for following up promptly. Mel Remy reached out an hour ago. I appreciate and respect your openness to engage and mend the situation. As I mentioned earlier, I will not hesitate to recommend to others or re-seek your programs once my situation changes. 

    Wishing you and team all the best.

    Raman

     

  • Avatar
    Tristan Dunning

    Hello, I had recently purchased a subscription for full access. However, it was meant to be for a monthly billing process, not a full year. So I was wondering if it is at all possible if I could receive a refund for the 300$ that was spent for the full year, so I can then switch to the monthly billing plan. Thank you for your time and I hope to hear back soon.

  • Avatar
    Rishabhgpt3

    @Alexandros, they have very quite in this matter. I have raised support ticket and cancelled subscription still no reply from datacamp.

    @Datcamp please follow up

  • Avatar
    Mprince799

    Robert Cabral , I also accidentally paid twice and I raised a ticket , but no reply I got

  • Avatar
    Robert Cabral

    Hello, 

    I see you've all submitted Help Desk tickets with us and are already being helped. Thank you!

    If anyone else has questions unique to their own account, please email us at support@datacamp.com or click on the Submit a Request option at the top of this page.

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