If you're having trouble joining a group, make sure you're using the correct email domain associated with your organization. Below are common issues and how to resolve them.
1. Use the Correct Email Domain
To successfully join a group, you must use the same organization email domain that was used to invite you.
Example:
If you work for DataCamp and were invited to join a DataCamp group, you need to log in with your DataCamp-associated email (e.g., bot@datacamp.com). This ensures that your access is properly recognized when joining via a shared link or email invitation.
2. Common Error Messages & Solutions
EE105: Invite Invalid
Cause:
This error occurs when you try to accept an invitation to a group that you are already a member of. Since you’re already in the group, there's no need to claim the invitation again.
Solution:
- Verify Your Membership: Go to Account Settings and check your subscription status to confirm your membership.
- Ensure the Correct Email is Used: If you’re unable to access the group, ask the group admin to resend the invitation to your preferred email.
- Check for a Notification to Join: If your email is already associated with an account, you may see an in-app notification prompting you to join. Click on the notification to complete the process.
EE109: Email Address Domain Not Allowed
Cause:
The email address you used to join does not match the required domain for the group.
Solution:
- Use the Correct Email Domain: Ensure you're logging in with the correct organization email.
- Request a New Invitation: If needed, contact the group admin to resend the invite using the correct email.
EE106: Invite Link Invalid
Cause:
The invite link you followed is either invalid or has expired.
Solution:
- Check the Invite Link: Make sure you are using the most recent and active invite link.
- Request a New Invitation: If the issue persists, ask your organization admin to send you a new invite.