Question:
I want to add team members to my DataCamp organization, but some people already have active individual subscriptions. How can I sign everyone up and transfer their XP?
Answer:
Option 1: Invite Subscribers Using Their Existing DataCamp Login Email
Log into Your Team Account
Navigate to the Members section in your group’s left panel.
Send an Invitation
Select Invite Members and enter the email address associated with the subscriber's individual DataCamp account (the one they used to purchase their subscription). Learn more at For Business | Add Licenses, Invite Members, and Manage Roles
Member Accepts the Invitation
Once the subscriber accepts the invitation, their individual subscription will automatically be canceled.
Refund Processing
A pro-rata refund will be processed to the original payment method they used for their individual subscription.
This pro-rated refund is only available for purchases made on desktop. If you subscribed through the Apple App Store or Google Play, your subscription is managed by them, and refunds must be requested directly through their platform.
Option 2: Have Subscribers Update Their Account Email Before Joining The Group Via Invite Link or Company Email Address.
If you’d like the subscriber to join using their organizational email or invite link, follow these steps:
Request Email Update
Ask the individual subscribers to update their existing DataCamp account email to their company email from Account Settings here.
Invite Them to the Group
Invite them to your group using their organization email.
Share the invite link you created with them.
Guide Them Through the Update Process
Share this support guide with the subscriber: [For Business | How do I enroll my existing DataCamp account into my organization's group?](https://support.datacamp.com/hc/en-us/articles/6012314127639).
Refund Processing
After joining, their individual subscription will be canceled, and a pro-rata refund will be issued to their original payment method.
Important Notes
Retaining Progress and XP: Subscribers will retain their XP and course progress regardless of the method used to join your Teams account.
Pro-Rata Refunds: Refunds are processed automatically upon cancellation of the individual subscription.
Troubleshooting
If a subscriber does not receive a refund after joining the group, contact our support team with the affected member’s login email to investigate further.
By following these steps, you can ensure a smooth transition for individual subscribers into your organization’s Teams account.